Conflict-Free Case Management (CFCM) Services

The Division provides Conflict-Free Case Management (CFCM) services. Conflict Free Case Managers will provide the CFCM services. 

The Division is hiring 16 new Social Case Workers (SCW) to take on this CFCM role within BHDDH. The SCW will work with participants who get services through an agency. Participants who self-direct will work with Independent Plan Writers that become CFCM contractors. These Independent Plan Writers are now called independent Facilitators (IF). 

CFCM Provider Roles and Responsibilities 

The main goal for providers is to help people be more involved and independent in the community. To do this, the provider will work with individuals across 5 stages: 

  1. Introduction: Provider will get to know who the person is. They will talk to the person and the trusted people in their life. They will talk to the person's support team and review their personal record. 
  2. Pre-Planning: Provider will continue getting to know the person. Provider will work with the person to do the Qualitative Review of Life Domains. Provider will create a resource map and discuss future planning with the person.
  3. Planning Process: Provider will meet with the person and their support team. Provider will help the person identify goals and action steps, and how to measure goals. Provider will schedule check-ins with the person.
  4. Writing the Plan: Provider will write the person's plan with them. Provider will ensure all supporting documents are in the person's plan. Provider will make changes as needed to the plan before submission.
  5. Routine Check-ins: Provider will check-in with the person and their support team often. Provider will review the person's plan progress, note any changes, and share results.