Conflict-Free Case Management (CFCM) Services

Conflict-Free Case Management (CFCM) is a service. It is for people getting long-term services and supports (LTSS). With CFCM, people will get help finding supports and resources they are interested in. This includes supports and resources outside of the developmental disability system. They will get help: 

• Leading their Person-Centered Plan (PCP) meetings.
• Writing their PCP and making changes throughout the year.
• Learning about the resources, services, and supports in their community.
• Exploring new activities and taking chances on new things.
• Getting the resources, services and supports in their community.
• Making sure they are happy with the services they are getting.

CFCM Provider Roles and Responsibilities 

The main goal for providers is to help people be more involved and independent in the community. To do this, the provider will work with people across 5 stages: 

1. Introduction: Provider will get to know who the person is. They will talk to the person and the trusted people in their life. They will talk to the person's support team and review their personal record.
2. Pre-Planning: Provider will continue getting to know the person. Provider will work with the person to do the Qualitative Review of Life Domains. Provider will create a resource map and discuss future planning with the person.
3. Planning Process: Provider will meet with the person and their support team. Provider will help the person identify goals and action steps, and how to measure goals. Provider will schedule check-ins with the person.
4. Writing the Plan: Provider will write the person's plan with them. Provider will ensure all supporting documents are in the person's plan. Provider will make changes as needed to the plan before submission.
5. Routine Check-ins: Provider will check-in with the person and their support team often. Provider will review the person's plan progress, note any changes, and share results. 

This webpage was updated 4/4/25.